Foundation Course
Bundle
365 Admin Accelerator
The industry standard for Modern Administration
Don't just learn the button, learn the ticket. Every module is anchored in real-world helpdesk scenarios. Move beyond basic support tickets and confidently manage identity, access and admin projects.
12
Core Modules
60+
Practical Topics
12
Real-World Scenarios
1-on-1 Mentorship
Recommended £399 one-time
- Live 1-on-1 scheduled sessions
- Module 13: Portfolio & Case Study
- Certificate + Signed skills letter
- Lifetime access to course videos
On-Demand
£299 one-time
- All 12 core modules
- Stream on academy platform
- Certificate after assessment
- Lifetime course access
Course Curriculum
01
Introduction to IT Environments
- Differences between cloud, on-premises and hybrid environments
- Benefits and challenges of each environment type
- Overview of Azure, Google Cloud and AWS
- Key differences and common use cases for each platform
02
Microsoft 365 Admin Portals
- Microsoft 365 Admin Center - key functions
- Exchange Admin Center - email administration
- Teams Admin Center - users and policies
- Power Platform Admin Center (Overview)
- Entra ID (Azure AD) Admin Center
- SharePoint Admin Center
- Defender 365 Portal (Brief Look)
03
Introduction to Roles
- Azure roles vs Entra ID roles
- Global Admin, User Admin, Helpdesk Admin
- The principle of least privilege
- Why you shouldn't be a Global Admin for everything
04
Introduction to Groups
- Microsoft 365 Groups vs Security Groups vs Distribution Lists
- Standard vs Dynamic Groups
- Creating and managing groups in Microsoft 365
- Setting up dynamic groups for automated membership
05
User Administration Fundamentals
- Creating new users and setting up initial passwords
- Scenario 1
- Managing user profile info (Title, Manager, Department)
- Scenario 2
- Disabling account, converting to shared mailbox, removing licenses
- Service Principals - what they are and why they appear
06
Managing Licenses & Shared Resources
- Purchasing and assigning licenses to users and groups
- Cleaning up unused licenses - optimizing costs
- Scenario 3
- Creating Shared Mailboxes vs Distribution Groups
- Scenario 4
- Configuring mail flow and troubleshooting delivery issues
07
Teams Administration
- Teams Voice Basics: Adding Phone Numbers & assigning to users
- Scenario 5
- Creating and managing channels, Teams groups and permissions
- Creating Teams, adding Owners vs Members
- Troubleshooting: Checking "Teams User Activity" logs
08
SharePoint & OneDrive Administration
- Sites, Libraries, and Lists (The Hierarchy)
- Scenario 6
- Breaking and Fixing Permission Inheritance
- Members vs Owners vs Visitors
- Scenario 7
- Second-Stage Recycle Bin (Site Collection Recycle Bin)
- Troubleshooting Sync Errors (Bad characters, path length)
- Shortcut vs Sync: Best practices for OneDrive
09
Entra ID (Azure AD) Management
- Azure structure (Tenant > Subscription > Resource Group)
- Tenant license types (Free, P1, P1 w/ governance, P2)
- What is Azure Portal vs Entra ID?
- Scenario 8
- Scenario 9
- Scenario 10
- Scenario 11
- PIM (Privileged Identity Management) - Just-in-Time access
10
Windows OS Tools for IT Admins
- Task Manager - performance and app/resource management
- Event Viewer - monitoring logs and system events
- Computer Management - Device Manager, Disk Management, Services
- Network Diagnostics: ping, ipconfig and nslookup
- Registry Editor (regedit) - structure, safe editing
- Certificate Manager, Task Scheduler
- Performance Monitor - tracking system health
11
PowerShell and Azure CLI Basics
- PowerShell vs CMD
- Cmdlets, piping (|) and variables
- Get-Help, Get-Command, Connect-MgGraph
- Azure CLI: Installing and basic az login
- PowerShell vs CLI use cases
- Scenario 12
- Running simple bulk reports
12
Troubleshooting & Root Cause Analysis
- The Structured Approach: "Is it just you, or everyone?" (Scope)
- The OSI Model (Simplified): Physical, network, or application?
- RCA Mindset: Moving from "Fixing symptoms" to "Fixing the root cause"
13
Finale & Portfolio
- Case Study Challenge: A full "Day in the Life" simulation ticket set
- Portfolio Completion: Packaging the course projects for a CV
⭐ Included with 1-on-1 Mentorship only
What You'll Achieve
Confidently navigate all Microsoft 365 admin portals
Manage user lifecycle from onboarding to offboarding
Configure and troubleshoot Exchange, Teams, and SharePoint
Understand and apply role-based access control (RBAC)
Troubleshoot identity issues using Sign-in Logs and Conditional Access
Automate admin tasks with PowerShell fundamentals
Apply structured troubleshooting methodology
Who Is This Course For?
Complete beginners looking to start an IT career
Help desk technicians wanting to move into cloud administration
IT professionals transitioning from on-premises to cloud
Anyone seeking practical M365 administration skills
Ready to Start Your Journey?
Join the 365 Admin Accelerator and begin your transformation into a confident Microsoft 365 administrator.